Application, Referral & Contact Details

At Touchstones12, your input is essential to our business. If you have any questions or comments regarding our service, the website or the Charity, please contact us by using the information listed below.

Self Referral: -

Please note, although we do accept self referrals, we strongly recommend that individuals gain access through a referring agency. Individuals are advised to contact a key worker.

Referring Procedure

Referring agents are asked to provide the following information. Failure to provide the following information will delay the referral process.

    1. Download a Referral Form Here

    2. Referring agents are also required to Provide a brief covering letter generally outlining the  referral case.

Please note that applicants are not guaranteed a placement. Placements are allocated subject to assessment only and strictly on a location priority basis.

Hours of Operation

The project is residential and therefore only open Office Hours

Mon - Fri
9 a.m. - 5 p.m.

Norfolk House
39 Princes Drive
Colwyn Bay
Conwy, LL29 8PF

Tel: 01492 534090          Fax: 01492533733

Facilities Management & Invoicing

Accounts & Credit Control   Chris Goodwin
Tel: 01492 534090

Customer Service

Norfolk House
01492 534090


01492 534090


Management Contact Details

Project Director Rob Smith

ProjectManage ChrisGoodwin


Rob Smith 


Chris Goodwin

Useful Links to other sites.

At Touchstones12 we are aware that people will require other services.

Please visit Our links to other places of interest. Click here

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