The Service User Said...

The People

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Male Client:

“My time here has been very challenging. Living in an unnatural environment with people that have different personalities has really stretched my tolerance to the limit. I feel that going through this has really given me strength, and more confidence to face life on the outside. Self-motivation and drive has been the key, and I believe from the start I got on with this. I’ve learnt a lot more about going about certain issues e.g. looking for help to progress and financial help. The staff have been very supportive, and have helped me to be positive and motivated. Thanks for all your help.”

Male Client:

“Learned a lot about myself during my time at Hilden and while I’ve been at Holborn. I’ve done things which I thought I would never do for example ‘computer course.’ I’ve seen a change in my self during my time at touchstones and I feel I’ve changed for the better. I cant say I have enjoyed it but if it works for me well all the better so thanks for your time and effort”

Female Client:

“I have learnt loads about myself since being here. I have been honest from the word go, as I was totally beaten when I first arrived at Touchstones! Karen, Lorraine and Rob have helped me get my confidence back in myself, and I feel strong enough to live life on life’s terms now.] - [I have become a lot more independent since living in Holborn which has done me the world of good. The staff here have been fantastic; myself and they have recognised my defects which continuously need to work on, but also my assets which I need to show more. I will be forever grateful to Touchstones for helping me get my life back and my two little girls get their mummy back.”

Male Client:

Being at Touchstones12 “is a step forward in my progress for change. At second-phase I take responsibility in preparation for my resettlement. Working the programme has improved my skills. I am building on relationships with family and friends and working on plans for my resettlement. Touchstones has given me a positive build-up for my future. I am able to be honest and pro-active and helping others to help me. I am able to take personal responsibility.”

Male Client:

“I’m here at Second-Phase to continue my programme of recovery. I’m here because it is the sane choice to make. The facts speak for themselves, there has been little success (previous attempts) in maintaining sobriety by sidestepping Phase Two. This wasn’t an option for me. I needed to come to Phase-Two, to continue looking at and working the Steps.”

Male Client:

My peers “help and support me with an understanding to listen and direct me when needed. Being accommodated at Second-Phase gives me respite and the freedom to find my feet and make appropriate decisions which will affect my future. It helps me build a bridge to normal living and while I am here, I have the safety net of support to lean on when needed.”

Female Client:

“I feel OK about being at Second-Phase it makes me feel good that I can stand on my own two feet and do things for myself. I am taking a fair amount of responsibility for both planning and working my own weekly schedule.”

Female Client:

“I am here at 2nd Phase to complete my 12 step programme of recovery, and to practice the programme for myself in an environment that is a stepping stone to me living life on life’s terms. I feel that I am progressing in my recovery being at 2nd Phase. My confidence, self worth, and self esteem are gaining daily. I am committed to achieving sobriety with the help and guidance of my H.P. a day at a time. With sobriety, I have myself, and my life back. This programme has given me the tools, I have to use them on a daily basis.] –[I feel that this is unique opportunity to help, and be helped, and I am using this time living with like minded peers suffering from the same illness, to the best of my advantage, and ability.”

Male Client:

“I fell ready for this second stage and am proud of myself for getting this far. I feel very confident I will continue to do well here as I did in phase one. I have learnt a lot more about myself and am eager to succeed in life as I now have the knowledge to better myself. I am committed whilst here to continue with my 12 step programme and to better myself in all aspects of my life.”

Male Client:

“Since undertaking the practice of the 12 step programme facilitated by touchstones12, I have developed far beyond pre-determined ideas of recovery within the time I have been here. Recovery attempts before Touchstones had been tried, tested and non-successful because I didn’t have the capacity to take responsibility for my life as I was un-manageable. To re-build one’s life is to have personal responsibility, input externally and hard work, I feel that all areas have been met to enable me to get where I am today.”

Male Client

“I’ve been to the lowest depths of existence. So much so I believed it would be better for everybody in my life that I were dead. I tried that and failed. Something happened amidst all this insanity. I was given a phone number to ring. It was Touchstones12. This organization saved my life. Now I’m healthy, happy, with good relationships. I now have hope and direction in my life, through the help and support afforded to me from Touchstones12.

Female Client:

Since coming to Touchstones I have learnt self respect, confidence in a lot of different areas] – [I’ve also met a load of new friends who all know and understand me.] – [My mum has got her daughter back and my daughter has got her mum back. All thanks to Touchstones and the staff.”

Male Client:

“Thanks for- giving me encouragement and support all the way. You made a difference and helped me get through my time here, loads of respect.”

 

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